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Medical treatments cost employers hundreds of millions of dollars every year. Utilization Review programs are vital and necessary tools used in preventing the inappropriate, excessive or medically unnecessary treatment of an injured worker. Costs keep escalating at an alarming pace and without a properly designed and well integrated management tool in place it can lead to a financial disaster.

California law has opened the door for workers' compensation reform and has finally provided some positive regulations that will benefit all parties in the workers' compensation system. The introduction of the American College of Occupational and Environmental Medicine (ACOEM) guidelines provides payors a standardized methodology to review the care provided to an injured worker against the evidence of what works the best for that particular injury.

PrimeCare Health Services Group Inc. Utilization Review Services are designed to integrate with both the bill review and claims payment systems. Our team of professionals consist of a medical director, registered nurses, occupational physician specialists including orthopedists, physiatrists, chiropractors, psychologists, internists and physical therapists.

When a request for a medical service is received, either telephonically, by mail, fax or email, our utilization review specialists will provide medically appropriate decisions regarding treatment, based upon ACOEM guidelines or other evidence based criteria where ACOEM doesn't apply. In many cases our professionals will offer alternatives for care where necessary, all in a timely manner for both the doctor and the employee.


PrimeCare Health Services Group Inc. provides all levels of Utilization Review services required, including:
  • Pre-certification of medical service requests;

  • Hospital Inpatient, Outpatient and Surgical services;
    Ambulatory Surgery Center Services
    Physical Medicine Services (chiropractic, physical therapy, etc.)
    Durable Medical Equipment requests

  • Concurrent Review

  • Continuous follow-up of services in progress, monitoring frequency, duration and the appropriateness of care

  • Retrospective Review

  • Review of services performed that were not authorized or went beyond the approved limits, by ACOEM guidelines, UR staff or state law. Appropriateness of treatment provided will be analyzed by a peer reviewer or medical reviewer and will provide a response to the treating physician.

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